Returns, Refunds, and Chargebacks: The Ugly Side of Direct Sales
By: Ginger | Posted on January 17, 2025
Whether it’s the promise of greater creative freedom, faster payments, more control over pricing, or the opportunity to build a deeper connection with your audience, direct sales is steadily gaining popularity within the self-publishing community. Yet, this entrepreneurial approach comes with a hidden cost: the responsibility of personally managing customer service issues like refunds, returns, and chargebacks. But while having a customer demand their money back for one of your books can feel personal, it’s rarely a reflection of your work or talent. Instead, it’s simply part of the cost of doing business—a challenge that every business owner must eventually navigate. Today, Ginger takes a closer look at these customer service challenges, sharing his personal advice on managing refunds and chargebacks with ease. From understanding why readers request them to strategies for minimizing their impact, he offers practical tips to handle these situations efficiently and professionally. It doesn’t matter if… Read More >
Splitting Your Ad Budget When Doing Direct Sales
By: Ginger | Posted on December 27, 2024
Direct sales are gaining traction among self-published authors, offering not only higher profits but also faster access to your well-earned revenue. Yet questions still remain with regards to balancing the advantages of direct sales with the invaluable perks of driving traffic to Amazon—like boosted rankings, increased reviews, and organic visibility. Especially if this means having to split your ad budget to cover both cases. Is it worth it? That’s why today, Ginger is examining ways in which we can balance these two competing strategies. What if you could run ads that effectively drive traffic to both your direct sales site and your storefront listing without sabotaging one for the other? It’s a tactic with the potential to deliver the best of both worlds—and one that he’s personally tested. So whether you’re already selling direct or just considering it, these strategies will help you maximize every marketing dollar you spend. Recently,… Read More >
Learning Tough Lessons from Direct Sales: Part 2
By: Ginger | Posted on November 8, 2024
Last week, Ginger gave us an update on his direct sales journey, where he’s been selling his novels directly to readers instead of relying solely on the big online eBook retailers. In that post, he shared how a couple of minor hiccups slowed his momentum but were manageable enough for him to recover quickly. His final challenge, however, proved to be more substantial, ultimately warranting a post of its own. Today, Ginger goes into the details on how his overconfidence and impatience led him down a costly path, consuming more time and money than his first two missteps combined. Yet, his experiment provided valuable lessons, which he’s now sharing to help the rest of us avoid similar pitfalls when we consider building our own direct sales machine. Last week, I started an update about my adventures in direct sales. I started selling my eBooks directly to readers back in May… Read More >
Learning Tough Lessons from Direct Sales: Part 1
By: Hidden Gems | Posted on November 1, 2024
It’s been almost six months since Ginger began his direct sales journey, and while it has been profitable for him, the road to success has been far from smooth. Selling directly to customers, rather than relying solely on online eBook storefronts, is full of untapped potential but also comes with some surprising challenges. As he’s learned, running a direct sales funnel is like building a complex machine—one with countless moving parts that must work in perfect harmony. Small hiccups can lead to significant losses, while each success feels like a hard-won victory. Yet every roadblock is a learning experience, and navigating around them has allowed him to refine his process further. Today, he’s sharing two of the biggest mistakes he’s made and how he was able to fix them. Then, next week, he’ll return with another challenge he faced and go through all of the lessons he’s learned, so you… Read More >
From the Mailbox: Direct Sales Success
By: Ginger | Posted on August 2, 2024
Once in a while, a topic discussed on the blog generates more questions than usual and sharing the answers with the community would be more beneficial than simply replying directly to the author. Ginger’s recent Direct Sales series is one such example of this, where the interest in the topic has been high and some of the questions being asked are shared by many. Skipping the big online book retailers to sell directly to readers is a beefy topic, but one that is becoming more popular these days. Still, direct sales success is by no means a given, even if you can navigate your way through the complexity of the initial setup. There are other factors that go into whether it is right for you, and the questions Ginger is answering today reflect some of those concerns. I recently completed a series of blog posts outlining my experiences with direct… Read More >
Breaking Free: Why Direct Sales Might Be For You – Part Four
By: Ginger | Posted on July 26, 2024
This month we’ve been discussing the Direct Sales model of book selling, as many authors look at alternatives to the downsides that come with using the big online retailers. As we’ve mentioned, selling direct isn’t for everyone, but there is a lot of potential for those that can make it work and are willing to put in the effort at getting it all running. Ginger has been our guide throughout this journey, and in today’s blog he is wrapping up this series by sharing and analyzing the results he’s seen after his first month of experimentation. Not only does he provide some raw numbers, but he also notes a surprising result and discusses whether or not he is going to continue forward with the Direct Sales model in the future. As this is the final installment of a four-part series, I would urge you to start at the beginning (if… Read More >
Breaking Free: Why Direct Sales Might Be For You – Part Three
By: Ginger | Posted on July 19, 2024
If there’s one thing that the big online eBook stores have going for them, is that they are relatively easy for authors to get started on. Entering product information is straightforward, and things like billing and content delivery are handled automatically. Yet, there are a host of downsides that make authors hungry for alternatives, which is why Ginger has put together this series on Direct Sales. Today in part three, Ginger goes into detail about what exactly authors are giving up, and taking on, when making the decision to switch to the direct sales model – and it can be significant. Authors that want to follow this path must be prepared for a variety of technical tasks, added expenses, and a setup that can take weeks as opposed to the days or even hours that they’ve grown accustomed to. But for those that follow through, the reward at the end… Read More >
Breaking Free: Why Direct Sales Might Be For You – Part Two
By: Ginger | Posted on July 12, 2024
Last week, Ginger began a series on direct sales – the idea of selling a book directly to readers from your own website, instead of through one of the traditional online retailers. Today we continue this discussion with part two, where Ginger walks us through his personal reasons for wanting to give the direct sales route a try. Through disclosure of some of his actual historical sales numbers, he provides context that may help others decide if selling direct is right for them. These numbers will also be useful to compare against in the future, when he takes us through how well his direct sales experiment actually went. Last week, I started a series about how I’ve spent a month selling my books directly to readers on Facebook, rather than sending them to my product page on Amazon. The direct sales model isn’t for everyone though, so it will help… Read More >
Breaking Free: Why Direct Sales Might Be For You – Part One
By: Ginger | Posted on July 5, 2024
Welcome to the first part of Ginger’s ongoing series about direct sales. In this series, he’ll explore why self-published authors should consider selling books directly to readers, rather than relying solely on traditional online book platforms. As we’ve discussed before, authors face significant challenges in gaining visibility on sites dominated by advertising. Even when readers click on an ad, making an immediate purchase isn’t always straightforward, and the delay in receiving payment can be frustrating. Direct sales offer a way to bypass these obstacles, presenting an appealing alternative to traditional eBook stores. However, it’s not for everyone. Over the next few weeks, Ginger will guide us through the benefits of the direct sales model, his personal reasons for choosing this path, the steps involved in setting it up, and the actual results he has seen since starting. Back last year, Craig and I were excited to have Steve Pieper as… Read More >
Should you advertise direct to your Series Page?
By: Ginger | Posted on December 24, 2021
It’s an unfortunate reality that many authors cringe when they hear that Amazon has made yet another change to their storefront with regards to how product pages are displayed or laid out. After all, it seems like more often than not those changes are more of a benefit to Amazon than to the actual author whose book is being sold on that page. So it’s a welcome relief to learn that they’ve finally added something that is actually useful. For authors that like to write books as part of a series, Amazon now allows more customization around how your series landing page looks and acts, making it a much more powerful tool for selling multiple books. Here’s Ginger with how you can start taking advantage of this! It’s a pretty well-established fact that the most successful self-published authors tend to write multiple books – often as part of a… Read More >
