Email software programs and services have very strict filtering rules these days, and will often identify newsletters and emails coming from mailing lists as spam or junk, even in cases where the person receiving them has specifically signed up for them, as is the case with us.

As emails are critical to the Hidden Gems program, it is HIGHLY RECOMMENDED that you both add our email (contact@hiddengemsbooks.com) to your contact list, and take a few moments to follow these simple instructions to whitelist us with your specific email provider.

If the email you’re not receiving is the daily new ARC sign up email, it could be that you have accidentally told our system not to send you those. On your dashboard, go to Your Settings and make sure you don’t have the “No Sign up Email” option selected. You should also go to the Your Profile Links tab and make sure your profiles aren’t Paused.

But if you are still having issues with emails after doing the above steps, remember that the New ARCs Available tab on your dashboard is where you go to reserve copies of new ARCs, and the email is only a reminder and notification of the new books available.  So even without the email, you can still reserve the books you’re interested in via your dashboard.