As part of their beta reader terms, all readers understand how critical it is that their questionnaires be submitted on time, and failure to do so means that they will not be paid for that beta job and may even be prevented from participating in any future jobs.

Still, despite our best efforts at finding reliable beta readers that are committed to deadlines, there may be the occasional issue that prevents a reader from submitting their completed questionnaire by the deadline. 

If that happens, we will contact the author to let them know and ask if they would like to give the reader more time (some authors are not in a hurry for their results) or if they would rather we simply refund the difference in price that that reader (or readers, if there are more than one) added to the cost of the beta service to the author. 

In the case where the author wants to allow more time, we would still immediately send the results of the readers that had submitted their questionnaires on time to the author, but we would then also contact the reader to see when they can get it done and whether that timeline is acceptable to the author.

In the case of a refund, we would send that back to the author via Paypal. We’ll handle that on our end, however if you were curious as to what that price difference might be, you could use the pricing calculator to figure it out. Simply enter all of the information for you book and click calculate – that will show you what your total price was.  Then simply change the “Number of beta readers” value to reduce it by the number of readers that didn’t submit their questionnaire on time and calculate again (for instance, maybe you asked for 5 but one reader didn’t submit, so you would change that value to a 4.) The difference in the total price is the refund you should expect to receive.