Email software programs and services have very strict filtering rules these days, and will often identify newsletters and emails coming from mailing lists as spam or junk, even in cases where the person receiving them has specifically signed up for them, as is the case with us.

We do send out email reminders and notifications regarding the ARC program that are important, especially if you aren’t logging into the app regularly. Therefore, it is HIGHLY RECOMMENDED that you both add our email (contact@hiddengemsbooks.com) to your contact list, and take a few moments to follow these simple instructions to whitelist us with your specific email provider.

If the email you’re not receiving is the daily new ARC sign up email, it could be that you have turned that off via your Settings menu, but you can easily turn them back on.  You should also visit the Manage Profile Links menu option to ensure your profiles aren’t Paused.

But if you are still having issues with emails after doing the above steps, remember that you can still view all of the book details in the New ARCs section of the app, as well as reserve the books.  The email is only a reminder and notification of the new books available, in case you didn’t check the app.